Also known as Computer Support Specialists or Help Desk Technicians, these technicians assist employees in resolving computer-related issues. This position requires both excellent customer service and problem-solving skills.

Technical Support Technicians work with organizations, vendors or companies that provide third-party contract technical support. Whether in-house or outsourced, the technician provides primary point-of-contact assistance when a problem arises. Apart from solving complicated issues, technicians create manuals and other documentation intended to guide users in the use of new hardware and software. Regardless of client and customer needs, support technicians should be willing and able to stay abreast of new computing technologies.

This professional must possess a bachelor’s degree in information technology, computer science, electronics or telecommunications. Relevant work experience provides an added advantage.

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